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Terms & Conditions

APPLICATION AND ACCEPTANCE OF GENERAL TERMS AND CONDITIONS OF SALE

These general terms and conditions of sale govern the relations between Boudoir Exquisite, referred to as the “the vendor”, and any non-trading, natural person, hereinafter referred to as “the client", for the sale of products offered on the website “www.urbanslings.com”.

These conditions apply exclusively to non-trading, natural persons, possessing the legal capacity to conclude a supply contract. Full and total acceptance of these general terms and conditions of sale is necessary and essential in order to place an order. As a result, the client will not be able to enforce any clause whatsoever, as placing an order shall act as express acceptance of this clause.

Considering the possible changes to this website, the vendor reserves the right to adapt or amend, at any time, these general terms and conditions of sale. New general terms and conditions of sale shall be published on the website and will be applicable to any order placed subsequent to their being posted online on the website.

 

ACCEPTANCE AND CONFIRMATION OF ORDER

The client may place an order on the website "www.urbanslings.com". The process for placing an order is as follows:

  • Choose your products and place them in the basket
  • Validate the contents of the basket
  • Provide information regarding the client and address of the recipient (Surname/ First name/ Invoicing address/ Delivery address/ Email address/ Telephone number)
  • Accept the GTC
  • Confirm the order
  • Validate payment

The client is able to see the different stages of the order details and the total price and may correct any errors before confirming his/her order, thereby expressing his/her acceptance.

Payment for the price of the products makes the order  final and no amendment of the order may be entertained by or taken into consideration by the vendor thereafter.

Conclusion of the contract is only effective after confirmation of the order by the vendor. The vendor confirms the order by sending an email to the email address provided by the client.

The vendor reserves the right to cancel or refuse to accept any order from a client with whom there is a dispute concerning payment of a previous order or who, in the vendor’s opinion, presents any form of risk.

Any information given by the client remains his/her sole responsibility and any anomalies generated by him/her may not be borne by the vendor nor shall the vendor be liable for any loss or damage occasioned thereby, in the event that it becomes impossible to carry out the order and achieve a successful outcome.

 

PRICE OF ARTICLES 

The prices of products marketed on the “www.urbanslings.com” site are expressed in SGD, and excludes applicable taxes, postage charges and miscellaneous costs.

Delivery charges quoted include preparation and packing costs and applicable postage charges.

 

PAYMENT (SECURE TRANSACTIONS) 

Online payment is made exclusively by payment gateway paypal. The client accepts that his/her account is debited for the total amount due at the time of the order. Bank cards accepted for online payment are those used by cardholders within the European Union zone, such as Carte bleue, Visa, Vpay, Electron, MasterCard, Maestro and American Express.

Depending on the type of card, the client enters his/her card number, its expiry date and security code (composed of the three figures shown on the back of the bank card), then validates this data, or has the possibility of returning to the previous page.

Payments made online by bank cards shall be carried out by way of the secured payment system of LCL bank. The request for payment is made in real time via the secured payment system of LCL bank - the bank ensures that it is a valid bank card (if no error is registered on entering the code and the card has not been stopped) and confirms registration of payment by delivering a transaction number or advises that the transaction has been refused (as the case may be).

After payment has been validated by the banking organisation, the order is accepted by the vendor who confirms acceptance of the order to the client by email.

The client undertakes to personally use the bank card of which he/she is the registered holder. In the event of fraudulent use, the vendor cannot be held liable. In the absence of payment by the bank, or a refusal by the banking centres to make payment, the order shall be automatically cancelled and the client informed by email.

The products remain the property of the vendor until it receives full payment of the price.

 

UNAVAILABILITY OF PRODUCTS

The vendor reserves the right to change the product range at any time and from time to time. Certain offers may have a restricted period of validity that will be indicated for each product or product range.

The vendor undertakes to honour orders received on the website only within the limits of available stocks. In rare cases, a product that is shown as available on the website may become unavailable after definite registration of the order.

In the event that one or several products ordered become(s) unavailable within the time period indicated, the vendor undertakes to inform the client of this fact as quickly as possible by email.

The order shall be automatically cancelled and the client is reimbursed within 30 days at the latest following full settlement of the amount paid, except where the client expressly wishes to switch his/her order to a substitute product advised by the vendor.

The client agrees and acknowledges that no penalty shall be applied for such cancellations and that subject to the above, receipt of reimbursement of the amount paid by the client   shall be conclusive, and the client waives all rights to claim any penalty or other costs from the vendor.

 

CUSTOMER SERVICE 

The vendor seeks to satisfy its customers to the best of its abilities. In the event that the customer wishes to provide any feedback, please contact Customer Service at the following email address:

hello@urbanslings.com

 

RETURNS  & EXCHANGES

Click here 

 

INTELLECTUAL PROPERTY

Any texts, remarks, structures, illustrations and images reproduced on the website are controlled and regulated by copyright as well as by intellectual property throughout the whole world.  Any reproduction of the website www.urbanslings.com, whether in whole or in part, is strictly prohibited without prior agreement.

 

PROHIBITION OF SALES OUTSIDE THE NETWORK 

The products are intended to be sold exclusively through our distribution networks. It is therefore strictly prohibited to buy products for resale purposes outside of our networks, in particular, through websites. Over and above an infringement of our brands and the integrity of our products, such acts may involve the legal and criminal liability of their perpetrators, where appropriate.

 

APPLICABLE LAW AND DISPUTES 

These general terms and conditions of sale are subject to Singapore law.

In the event of a dispute, the parties agree to resolve the same in an amicable manner In this respect, we would ask our clients to contact our customer service by post at the following address.

Boudoir Exquisite – 10 Anson Road, International Plaza #18-17, Singapore 079903

Failing an amiable solution, the parties agree that any legal proceedings shall be brought before the competent courts.